> ## Documentation Index
> Fetch the complete documentation index at: https://docs.decisionly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Categorization

> How Decisionly categorizes disputes with reason 'other'

## Automatic Categorization

When you create a case with dispute reason "other", Decisionly first tries to categorize the dispute to one of the standard reasons. If we cannot determine a more specific reason, the dispute remains categorized as "other".