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GET
/
v2
/
issuer
/
cases
/
{case_id}
/
review
Get case review results
curl --request GET \
  --url https://api.decisionly.com/v2/issuer/cases/{case_id}/review \
  --header 'Authorization: Basic <encoded-value>'
{
  "status": "processing",
  "filing_errors": [
    {
      "message": "<string>",
      "code": "parameter_missing",
      "details": {
        "field": "<string>",
        "file_category": "<string>"
      }
    }
  ],
  "workflow": {
    "outcome": "file_chargeback"
  },
  "documentation_review": {},
  "conditions_review": {
    "meets_conditions": true,
    "conditions_met": [
      "<string>"
    ],
    "conditions_not_met": [
      "<string>"
    ]
  }
}

Authorizations

​
Authorization
string
header
required

Use your API key as the username. No password is required.

Path Parameters

​
case_id
string
required

Response

Returns the review results. Status will be 'processing' if still in progress, or 'complete' with full review data when finished.

​
status
enum<string>
Available options:
processing,
complete
​
filing_errors
object[]

Validation errors that would prevent filing.

​
workflow
object

Workflow rule evaluation results.

​
documentation_review
object

AI-powered review of uploaded documentation files.

​
conditions_review
object

AI-powered assessment of whether the case meets chargeback conditions. See the Chargeback Conditions documentation for more details.

Current condition types include:

  • merchant_contacted - Cardholder contacted or attempted to contact the merchant
  • merchant_refused_remedy - Merchant refused to adjust, repair, replace, or credit
  • product_returned - Cardholder returned goods or made them available for pickup
  • product_broken - Goods arrived broken or unusable
  • product_not_as_described - Goods/services did not match description
  • contract_terms_not_honored - Merchant did not honor contract terms
  • product_counterfeit - Goods were presented as genuine but counterfeit
  • product_description - Specific description of goods/services purchased
  • prior_transaction_details - Details of prior transaction
  • prior_transaction_documentation - Documentation of non-credit card payment method
  • correct_amount_documentation - Documentation of correct transaction amount
  • refund_not_processed - Merchant agreed to refund but failed to process
  • partial_credit - Merchant posted reduced credit without disclosure
  • subscription_canceled - Cardholder canceled but merchant continued billing
  • subscription_not_disclosed - Transaction not advertised as recurring
  • canceled_or_returned - No credit issued for canceled/returned items
  • refund_policy_not_disclosed - Merchant failed to disclose refund policy
  • timeshare_cancellation_not_processed - Timeshare cancellation not processed within 14 days
  • no_show_fee_charged - No-show fee charged for canceled reservation
  • cash_not_dispensed - Funds not dispensed by ATM or POS terminal
  • cardholder_dispute - Dispute is about merchant transaction, not issuer-related matter

Additional conditions may be added in the future.