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A case’s status field represents its current state in the dispute lifecycle. The status changes as the case progresses through filing, card network interactions, and resolution. For a conceptual overview of each stage, see What Are Disputes?.

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Status Values

Cases can have the following statuses:

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Active Statuses

  • created - Case has been created but not yet filed
  • chargeback_filed - Chargeback has been filed with the card network
  • chargeback_represented - Merchant has responded with evidence to the chargeback
  • prearb_received - Merchant has challenged the dispute via pre-arbitration (Visa allocation flow)
  • prearb_filed - Pre-arbitration has been filed with the card network
  • prearb_rebutted - Merchant has rebutted the pre-arbitration
  • arbitration_filed - Arbitration has been filed with the card network

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Terminal Statuses

Terminal statuses indicate that a case has reached a final state and no further action will be taken:
  • won - Cardholder has won the dispute
  • lost - Merchant has won the dispute
  • accepted - Issuer accepted liability
  • rejected - Case was rejected and not filed to the card network
  • expired - Case expired before being filed
  • withdrawn - Case was withdrawn by the cardholder
  • merchant_credited - Merchant issued a refund or credit to the cardholder

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Checking Case Status

You can check a case’s current status by retrieving it from the API: 
curl https://api.decisionly.com/v2/issuer/cases/case_abc123 \
  -u test_d0019b48d05849a6:
The response includes the current status: 
{
  "case_id": "case_abc123",
  "status": "chargeback_filed",
  ...
}

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Status Change Notifications

Each status change triggers a corresponding webhook event. See the Webhooks documentation for details on subscribing to status change events.