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GET
/
v2
/
issuer
/
claims
/
{claim_id}
Retrieve a claim
curl --request GET \
  --url https://api.decisionly.com/v2/issuer/claims/{claim_id} \
  --header 'Authorization: Basic <encoded-value>'
{
  "claim_id": "claim_abc123",
  "status": "open",
  "cases": [
    {
      "case_id": "case_abc123",
      "claim_id": "claim_abc123",
      "reason": "product_not_received",
      "cardholder": {
        "name": "Jane Smith",
        "email": "jane@example.com",
        "type": "individual"
      },
      "merchant": {
        "name": "Example Merchant",
        "category_code": "5812"
      },
      "transaction": {
        "arn": "12345678901234567890123",
        "date": "2025-01-15T00:00:00.000Z",
        "amount": 5000,
        "currency": "USD",
        "system": "dual_message",
        "card": {
          "network": "visa",
          "last4": "4242",
          "expiry_month": 12,
          "expiry_year": 2028,
          "type": "credit"
        }
      },
      "dispute": {
        "date": "2025-01-15T00:00:00.000Z",
        "amount": 5000,
        "currency": "USD",
        "raised_by": "cardholder"
      },
      "issuer_evidence": {
        "cardholder_explanation": "I never received this product"
      },
      "status": "created",
      "closed_reason": null,
      "created": "2025-02-01T00:00:00.000Z"
    }
  ],
  "created": "2025-02-01T00:00:00.000Z"
}

Authorizations

​
Authorization
string
header
required

Use your API key as the username. No password is required.

Path Parameters

​
claim_id
string
required

Response

Returns the claim with all cases.

​
claim_id
string

Unique identifier for the claim.

Example:

"claim_abc123"

​
status
enum<string>

The status of the claim.

Available options:
open,
filed,
closed
Example:

"open"

​
cases
object[]

All cases associated with this claim.

​
created
string<date-time>

When the claim was created. ISO 8601 format.

Example:

"2025-02-01T00:00:00.000Z"